Referral Coordinator

HOMELESSNESS HURTS. HEALTH CARE HELPS.

If you are passionate about giving back to your community, we want you to join our team. Fourth Street Clinic , in downtown Salt Lake City, has been providing essential health care services to those experiencing homelessness for nearly 35 years. When you join our growing team, you're not just taking a job-you're impacting the lives of others.

Position Overview The Referral Coordinator is a vital member of the Fourth Street Clinic team, responsible for managing medical referrals and supporting patient-centered care coordination. This role ensures patients receive timely access to specialized, resource-intensive services and facilitates follow-up care in the clinic. The Referral Coordinator collaborates closely with medical providers, behavioral health staff, and front desk teams to coordinate appointments, track referrals, and connect patients with necessary resources.

This role is perfect for individuals who

• Are passionate about serving vulnerable populations and delivering compassionate, trauma-informed care.
• Have excellent communication and interpersonal skills to coordinate care with patients, providers, and community partners.
• Thrive in fast-paced environments and can manage multiple referrals and follow-up tasks simultaneously.
• Are detail-oriented and capable of maintaining accurate documentation in patient charts and tracking systems.
• Can problem-solve and advocate effectively for patients navigating complex healthcare and social service systems.

Key Responsibilities

• Collaborate with medical providers, behavioral health staff, and front desk teams to manage patient referrals.
• Schedule and track both internal and community referrals, including follow-up on appointments.
• Review patient records from outside clinics and hospitals, including results, imaging, and other medical documentation.
• Connect with patients in-clinic or via phone to coordinate appointments, transportation, or other needs.
• Verify insurance eligibility and refer uninsured patients to community resources.
• Manage voucher programs, including DI vouchers, cab vouchers, bus passes, and other patient support programs.
• Assist with applications and placement for Skilled Nursing Facilities, Hospice Care, and Respite Care programs.
• Acquire durable medical equipment, oxygen, or other necessary medical devices through insurance or charitable resources.
• Maintain accurate tracking sheets and patient documentation to support continuity of care.

Required Qualifications & Competencies

• Relevant experience working with underserved or vulnerable populations.
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask, prioritize, and manage workflows effectively.
• Ability to take constructive feedback and work independently and collaboratively.
• Skilled in writing and documenting detailed patient information.

Preferred Qualifications

• Bilingual in Spanish.
• Experience with EPIC or other electronic medical records (EMR) systems.
• College education (associate degree or higher), or relevant experience in social services, psychology, case management, or direct patient care.

More about our benefit package: Fourth Street Clinic supports employees across all aspects of wellness and provides a comprehensive benefits package:

• 100% of the premium for individual health insurance
• Affordable dental & vision coverage
• Health Savings Account (HSA) with company match each payroll
• Company-paid Life & Long-Term Disability insurance
• 3% employer contribution to 401(k), plus dollar-for-dollar match of employee contributions up to 2%
• Generous paid time-off starting at 3 weeks/year for full-time employees
• 13 paid holidays, plus 2 personal holidays and 2 wellness days per year
• Tuition reimbursement
• Employee Assistance programs

Why Fourth Street Clinic? Fourth Street Clinic reduces barriers to care for vulnerable individuals and families experiencing homelessness. Founded in 1988, we operate with a staff of nearly 100 and an eight-figure budget. Last year, we provided comprehensive healthcare to 5,369 unsheltered individuals through more than 20,000 visits.

We embrace diversity, equity, inclusion, and belonging, striving for every employee to feel comfortable being their authentic self at work. We value a team with a variety of backgrounds, identities, and ideas, fostering belonging and improving access to high-quality healthcare as an essential human right.

Apply now to join our dedicated, innovative, mission-driven team providing integrated healthcare to the most vulnerable members of our community.