Community Health Worker

Job Summary: The Community Health Worker (CHW) position provides family-centered, member-focused, relationship-based outreach and engagement services to Enhanced Care Management (ECM)-eligible members and administrative support to Lead Care Managers.

Essential Functions

• Provide individual support or advocacy that assists a beneficiary in preventing the onset or exacerbation of a health condition or preventing injury or violence.
• Provide outreach to ECM eligible members by contacting them either by phone, email, or in-person to engage the member in their healthcare plan.
• Offer ECM and CS services to a parent or legal guardian of a Medi-Cal beneficiary under the age of 21 for the direct benefit of the beneficiary.
• Accompanies ECM members to office visits as needed and in the most accessible setting, within managed care plan guidelines.
• Teach the client how to arrange their own transportation through their managed care plan
• Distributes health promotion materials and facilitates classes addressing Social Determinants of Health (SDoH).
• Contact eligible ECM members to facilitate visits with the Lead Care Manager.
• Connect ECM members to other social services and support as they may need.
• Advocates on behalf of members with health care professionals.
• Utilize motivational interviewing, trauma-informed care, and harm reduction techniques.
• Monitor treatment adherence, including medication.
• Identify gaps in and barriers to service, document them in the outreach plan, communicate these to the Lead Care Manager, and participate in developing and implementing responses.
• Maintain necessary lines of communication with a multidisciplinary team, leadership, and external partners to promote collaboration and address any challenges.
• Maintain, manage, and process child/family records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations.
• Prepares for and participates in individual and group supervision meetings.
• Behaves in an ethical, professional manner in support of agency culture.
• Works effectively with the program, site coordinators, and department head, accepting direction and implementing policies and procedures that reflect their direction.
• Supports and promotes the mission of the Agency.
• EPU facility hours are Monday through Friday, 8:00 AM to 6:00 PM, with some exceptions based on business needs. The position hours may vary depending on the needs of the business.
• Other duties and responsibilities as required by the Sr. Manager, Program Director, or President/CEO.

Requirements

Knowledge, Skill, and Experience

Education: Must have a high school Diploma or equivalent. An associate or bachelor's degree or equivalent combination of education and related experience is preferred.

Skills: The candidate must have strong communication skills, both written and verbal, in planning/organizing, information gathering, identifying solutions, summarizing, listening comprehension, goal setting, multi-tasking, teamwork, and collaboration, initiative, and the ability to make independent decisions within guidelines and the code of ethics.

Experience

• Must complete a Community Health Worker formal training program from an accredited college or other educational institution within 18 months of hire.
• A strong understanding of community resources is required.
• Experience in working with a diverse population and being a team player.
• Must be able to engage the family and maintain the boundaries of a helping relationship.
• Experience in engaging with families/clients and maintaining boundaries of a helping relationship.
• Must hold a valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
• Must have reliable transportation for local travel related to the job.
• Bilingual skills in English to Spanish, Hmong, Thai, or Laotian are a plus but not required.
• Must be computer-literate and knowledgeable of Microsoft Office products.

Physical Demands

Typical Working Conditions: The Position may work from the EPU facility, visit families in their homes, or be in the community. EPU does not have control over the location and condition of all the environments to which staff may be exposed.

Equipment Used: Computers, printers, telephones, and fax machines. Requires the ability to operate a vehicle for local travel.

Essential Physical Tasks: The position requires the ability to sit and work on a computer for extensive periods of time. It also requires fingering (fine dexterity) and repetitive hand and wrist motions.

This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to reflect the principal job elements accurately. Related duties, knowledge, or skills to those expressly stated may also be required for the successful performance of the position.