Pharmacy Technician - Prescription Service Center/Call Center In Office

Building Location

Essentia Health Superior Belknap Pharmacy

Department

2035700 PHARMACY CALL CENTER - DC

Job Description

Is responsible for the accurate computer entry and processing of prescriptions, preparing unit dose medications, and non-sterile bulk compounding. Job duties also include inventory control, care of supplies and equipment, accurate cash handling, customer service, both in person and over the telephone, and the resolution of customer service issues. Assists the pharmacist in all aspects of the daily departmental activities, including training of new staff and pharmacy students, billing, record keeping and other clerical functions, monthly audits, and other duties as assigned by the pharmacist.

Education Qualifications

Pharmacy Technician- Ambulatory Care Level I (On The Job Training)

Educational Requirements:

If working in a MN location, must meet one of these three education/experience categories as defined by the Minnesota Board of Pharmacy:

• Previous experience as a pharmacy technician with maintenance of continuous registration as a pharmacy technician with the Minnesota Board of Pharmacy dating back prior to January 1st, 2013
• Completion of a board-approved technician training program.
• Completion of the Essentia Health employer-based technician training program within one year of date of hire
• OR Continuous registration with the Minnesota Board of Pharmacy as a Pharmacist Intern

Certification/Licensure Required

• Before hire, state registration in the state in which they will be working is required
• The applicant must to be at least 18 years of age and have graduated from high school or attained high school graduation equivalent (e.g. GED) for registration
• All float, casual positions and regular staff from sites in the Superior, Wisconsin location require registration in both Minnesota and Wisconsin
• All Wisconsin locations: may provide a "pending" application for registration
• Earns, through employer-based training program, and maintains Certification as a Certified Pharmacy Technician (CPhT) from the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA) within 2 years of hire

OR

• Be currently enrolled as a Pharmacy student in an accredited Pharm.D. program

NOTE: Any Pharmacy Technician that has a dual position as an Intern or Pre-Intern does not need to have the Pharmacy Technician Certification Board (PTCB) nor the National Healthcareer Association (NHA) certification.

• Must maintain registration(s) (immediately) and certification(s) (post one year of employment) for the duration of employment
• Ongoing continuing education and license renewal as required by the state's Board of Pharmacy

Pharmacy Technician- Ambulatory Care Level II

Educational Requirement:

• P revious experience as a pharmacy technician with maintenance of continuous registration as a pharmacy technician with the Minnesota Board of Pharmacy dating back prior to January 1st, 2013.
• Completion of a board-approved technician training program
• Completion of the Essentia Health employer-based technician training program within first 90 days of employment

Required Qualifications

• Minimum of 1040 hours of pharmacy technician experience
• Completion of Pharmacy Department's Orientation AND one of the following Essentia Pharmacy Department training programs within 6 months of hire:
• Core Sterile Compounding Training Program

Core Prescription Billing and Synchronization Training Program

Certification/Licensure Requirements

• Before hire, state registration in the state in which they will be working is required. The applicant must to be at least 18 years of age and have graduated from high school or attained high school graduation equivalent (e.g. GED) for registration
• Earns, through employer-based training program, and maintains Certification as a Certified Pharmacy Technician (CPhT) from the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA) within 1 year of hire; OR be currently enrolled as a Pharmacy student in an accredited
• Pharm.D. program; OR for North Dakota locations only, progressing toward acceptance into a Doctor of Pharmacy program
• Must maintain registration(s) (immediately) and certification(s) (post two years of employment) for the duration of employment

Pharmacy Technician- Ambulatory Care Level III

Educational Requirement:

Required Qualifications

• Minimum of 2080 hours of pharmacy technician experience
• Experience (within the past year) with Tier III qualifying work

Completion of required certification or Pharmacy Department’s Training Program for Tier III requirements within 6 months of date of hire.

Certification/Licensure Requirements

• Registered as a pharmacy technician if the primary work location is Minnesota
• Registered as a pharmacy technician if the primary work location is in Wisconsin (may provide a "pending" registration)
• All float, casual positions and regular staff from sites in the Superior, Wisconsin location require registration in both Minnesota and Wisconsin.
• Possess a current Certified Pharmacy Technician (CPhT) from Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA)
• Must maintain registration(s) and certification(s) for the duration of employment.

Licensure/Certification Qualifications

FTE

1

Possible Remote/Hybrid Option

Shift Rotation

Day Rotation (United States of America)

Shift Start Time

days

Shift End Time

days

Weekends

Holidays

No

Call Obligation

No

Union

USWA Technical Workers Clinic (UTECC)

Union Posting Deadline

10/22/2026

Compensation Range

$22.07 - $32.81

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.