Regional Office Manager - Oncology Network

Advance Your Career in Healthcare Administration with UPMC Hillman Cancer Center

Are you ready to take the next step in your healthcare administration journey? UPMC Hillman Cancer Center is seeking a motivated and experienced Regional Office Manager to lead the administrative operations across our network of medical oncology offices.

As a key member of our leadership team, you will ensure the smooth and efficient operation of multiple outpatient oncology sites, enabling our teams to deliver exceptional care to patients across the region.

Locations Supported:

Greensburg, Irwin, Mt. Pleasant, Altoona, Johnstown, Somerset, and Ebensburg.

Schedule & Flexibility

• Full-time, Monday through Friday, daylight hours
• Travel to supported sites is required
• Hybrid work flexibility may be available following in-person training

Key Responsibilities

• Oversee daily administrative operations across multiple sites
• Manage scheduling systems, provider templates, and operational workflows
• Support site managers and the Center Director with day-to-day coordination
• Supervise and allocate float pool resources
• Provide on-site coverage as needed
• Approve payroll and manage clinical supply ordering and equipment maintenance

What We’re Looking For

A dynamic leader with strong organizational skills, a collaborative mindset, and a passion for operational excellence in healthcare.

Ready for the challenge? Apply today to advance your career with UPMC Hillman Cancer Center!

Responsibilities

• Order all supplies and services as needed for this practice. Including supplies utilized in the clinical area and for coordinating the maintenance of the equipment.
• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.
• Anticipate scheduling issues when members of the staff are not scheduled.
• Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
• Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
• Be cognizant of and apply relative administrative, Cancer Center, and departmental policies and procedures for the protection of the patients, staff and department.
• Coordinate and staff laser templates, ensuring that patients are properly scheduled.
• Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Cover all positions in the region on site or remotely as needed with increases in volume, support needed due to vacancies, consistent backup for auth related volumes, etc. 1. Office Assistant2. Scheduling Coordinator3. Financial Counselor/Coordinator4. Office Coordinator
• Act as a support to the Regional Manager and Practice Manager in all locations: Assist with training new & existing staff (achieve standardization across centers). Introduce/train process changes, systems updates, etc. Support manual updates as super user & also train/audit user/site compliance. Systems super user (ARIA, Epic, Nuance, ProFee, etc.).
• Bachelor’s Degree in Health Care or Business and 1 year experience,
• OR Associate’s Degree in Health Care or Business and 3 years of experience,
• OR High School Diploma and 5 years of experience, including 2 years in a supervisory role.
• Oncology experience preferred
• EPIC and ARIA experience preferred

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran