SEH-SCHEDULING SPECIALIST

Job Opportunity

Job ID: 56079

Positions Location: Charlotte, MI Job Description General Purpose of Job:

Description

Positions Location: Charlotte, MI

Job Description

General Purpose of Job :

Provides support and performs a variety of secretarial/administrative tasks for department directors and Wellness and Empower Staff. Duties include developing and maintaining systems, preparing daily work schedules, typing forms/correspondence, preparing departmental documents and reports, assisting individuals in person and over the phone, scheduling appointments, anticipating the needs of the patients and maintaining departmental records and files. Assumes responsibility for accurately gathering pertinent information and registering clinical patients.

Essential Duties

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Consistently exemplifies “on-stage” behavior.
• Displays a high level of organization and is capable of effective and efficient multi-tasking.
• Greets and checks in Clinical Patients; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel.
• Schedules Clinical evaluations, follow-up appointments, and other patient/client appointments. Obtains all necessary information needed for proper registration and billing.
• Assumes responsibility for accurately registering Clinical patients; focusing on customer relations and promoting good will between patients, physicians, hospital and clinical staff.
• Assist patients and participants with completion of required paperwork; ensures accuracy and completeness of paperwork and enters persons into EPIC documentation.
• When directed, contacts insurance companies regarding extensions and continuations of clinical services.
• Meets privately with patients and answers patients questions regarding covered benefits and out of pocket expenses.
• When directed collects and records patient co pays.
• Working knowledge of diagnosis codes and treatment codes in order to obtain proper authorizations.
• Responsible to inform clinical staff of covered and non-covered services, limitations of benefits, and situations regarding out of pocket cost for the patients. Also, appropriate standards for patient’s allowable visits, time frames, and how to minimize mistakes with reimbursement.
• Types letters, correspondence, forms, reports and other documents. Compiles and maintains department statistics; generates related reports. Performs other clerical related tasks i.e. copying and filing.
• When requested establishes and maintains departmental records and files.
• Orders department supplies when needed.
• Assumes responsibility for opening, maintaining orderly appearance and experience-based atmosphere within waiting room, and closing department.
• Attends staff meetings and in-services as assigned. Records meeting minutes as directed.
• Supports and serves as a role model for our mission, vision, values and customer service initiatives. Adheres to the organization’s policies & procedures, and compliance guidelines.
• Performs other duties as assigned.

Job Requirements

Work Experience

None

Education

High school diploma or GED

Specialized Knowledge and Skills

• Knowledge and understanding of therapy series and outpatient registration functions
• Knowledge of regulatory standards and hospital policies related to the patient registration function including HIPAA confidentiality and JCAHO mandates
• Knowledge of medical terminology is desirable
• Typing and computer skills necessary for the creation and compilation of various departmental records and documents
• Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to Hospital personnel, physicians, patients, families, and insurance company representatives
• Organizational skills to prioritize work flow and maintain patient records and files
• Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and deal with the concerns of patients and their families
• Physical ability to properly operate required office equipment and occasionally assist transport wheelchair bound patients to a room

UM Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family

Administrative/Clerical

Requirements

Shift

Days

Degree Type / Education Level

High School / GED

Status

Full-time

Facility

Sparrow Eaton Hospital

Experience Level

New Grad