Senior Scheduling Coordinator

A Brief Overview

Performs duties of a level II approximately 75% of the time (varies by location). Primarily responsible for scheduling patient appointments in a courteous manner.

What You Will Do

• Verifies and inputs insurance/appointment/patient information in a timely and accurate fashion from a back office or call center setting.
• Handles a wide variety of patient inquiries regarding appointments and services to ensure patients can access services with minimal hassle or delay.
• Depending on location, may also perform registration or clerical functions to ensure patients have prompt access to services.
• Serves as subject matter expert and directly handles medium to high complexity patient and/or scheduling issues.
• Ensures department productivity standards are met/exceeded.
• Maintains up-to-date knowledge of computer systems, insurance/government regulations and Patient Access policies/procedures used within the department.
• Depending on location, may serve as back-up to the Supervisor/Manager on an occasion and addresses scheduling and/or workflow issues as appropriate.
• Assists Supervisor/Manager with departmental tasks such as special projects, data collection and tabulation of department reports.
• May assist with training and mentoring.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)
• Associate's Degree or progress towards degree (Preferred)

Work Experience

• 5+ years of experience in patient registration, scheduling, office, or related medical field using computers (Required)

Knowledge, Skills, & Abilities

• Medical terminology & ICD-9 CM coding experience and patient scheduling experience (Required proficiency)
• Proven knowledge of third party payor and managed care insurance requirements. (Required proficiency)
• Experience using clinical computer systems (Required proficiency)
• Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, multi-line phone, FAX machine, etc.). (Required proficiency)
• Notable client service, communication and relationship building skills. (Required proficiency)
• Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
• Must have strong written and verbal communication skills. (Required proficiency)
• Professional demeanor. (Required proficiency)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) (Required within 9 Months) or
• Related medical certification (Required within 9 Months)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%