Patient Access Associate

Overview

Unity Point Health St. Luke's - Downtown

Full Time, Nights

Wed, Thurs, Sat 6p-6:30a (3-12 hr. shifts)

The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program .
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records

demographic, insurance/financial and clinical data in computer

system. Ensures information source is appropriate and all

required documentation are on file.

• Maintains knowledge and understanding of insurance

verification and understanding of insurance plans

• Answers telephone calls promptly and accurately. Takes

telephone messages and directs calls in an appropriate and

professional manner

• Communicates effectively to provide appropriate education regarding

patient financial obligations through POS and estimates.

• Participates in performance improvement initiatives and

demonstrates initiative to improve quality and customer

services with a goal to exceed customer expectations.

• Maintain ability to perform roles associated with patient self

service registration processes

• Monitors and maintains multiple work queues

Qualifications

Education

• High school graduate required .
• Medical related diploma or certificate preferred.
• Completion of Medical Terminology Course/Module within 12 months of hire.

Experience

• One year of medical office or equivalent experience preferred.
• Insurance billing for medical or hospital preferred.

License(s)/Certification(s)

• Valid driver’s license when driving any vehicle for work-related reasons required .
• Obtain CPI/MOAB (Management of Aggressive Behaviors) certification within 6 months of hire and maintain certification by- yearly.