Healthcare Services Representative III - Kelsey Seybold Clinic - Patient Access Center

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities

• This position schedules, confirms and cancels appointments and answer calls from Answering Service, PAC Radiology Scheduling and Kelsey Care Priority patients in a timely, efficient and courteous manner
• Additional responsibilities include coordinating the collaboration between KSC internal partners; interfacing daily with internal and external providers both and facilitating communications between patients and providers
• Also, resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to HSRs I, II and III
• Acquires and maintains computer skills to effectively utilize applicable software to effectively perform duties in the Answering Service, PAC Radiology and Kelsey Care Priority areas

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma
• 1+ years of Kelsey-Seybold Patient Access Center experience in a HSR I role
• 6+ months of Kelsey-Seybold Patient Access Center experience in a HSR I role with demonstrated service excellence equaling a 4.5 or higher overall scorecard metric
• 3+ months of experience in the Kelsey-Seybold Patient Access Center within the Radiology department in the HSR I role, demonstrating proven competency and performance

Preferred Qualifications

• 6+ months of Kelsey-Seybold Patient Access Center experience in a HSR II role
• Bilingual English/Spanish ability to translate both written and verbal communication

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.