Patient Access Representative- ER

At Snoqualmie Valley Health, we’re not just in the business of healthcare; we’re in the business of empowering our community to live boldly and live well. Our commitment to excellence and innovation calls for team members who will build trust, obsess over excellence, lead innovation, and deepen connections within our community. We are guided by our core values, and we’re looking for someone who can embody those principles as part of our dynamic and growing team.

Located in a trailblazing, adventure-loving town at the base of the Cascades, Snoqualmie Valley Health is an independent public hospital district serving a vibrant community that thrives on both adventure and connection. This is more than a job - it’s an opportunity to be part of something bigger.

JOB TITLE : Patient Access Representative

Schedule: Sunday Night shift, 7:00pm – 7:30am

Shift : 12 hours

Objective Summary: The person in this position is a representative in the Emergency Department who aids patients and their visitors in the registration process when checking into the Emergency Department. The representative is responsible for collecting demographic and financial information, clerical duties, coordinating transfers, communicating with the care team in the Emergency Department, and other unit coordinator duties. The Patient Access Representative and Health Unit Coordinator is an essential part of the Emergency Department team, and as the first point of contact for patients coming into the department, the representative must have excellent communication skills while remaining calm under pressure.

Essential Functions

• Interviews the patient or the patient’s representative to collect required demographic and financial data
• Assists the patient or the patient’s representative with completing registration forms
• Updates and maintains accurate record of patient information in the Electronic Medical Record (EMR)
• Verifies patient’s health insurance plan, updates EMR with copay and eligibility information
• Responsible for calling overhead Code pages and drills
• Responsible for coordinating ambulance transfer and assembling patient transfer documentation packets
• Retrieving outside health records at the request of Emergency Department care team
• Ordering minor supplies for office, unit, and break room
• Responsible for clerical duties
• Responsible for facilitating communication between staff and other departments, and contributing to a highly functional and well-equipped unit
• Performs other duties within scope, some of which may be essential to this job
• Attends required continuing education and staff meetings

Required Skills

• Effective time management, organizational skills, and situational awareness in a fast-paced environment
• Excellent computer skills including typing and ability to navigate a computer system
• Ability to effectively use a variety of interfaces, including but not limited to Microsoft office, electronic health records, and internal shared drives.
• Office skills including the ability to scan, fax, answer telephones, and transfer calls.
• Demonstration of effective verbal, written, and telephone communications, including communication skills necessary to explain policies and procedures, relay patients’ needs to appropriate personnel, and communicate with others in sensitive situations.
• Understanding of HIPAA and EMTALA
• Analytical skills to read and understand instructions, add and subtract numbers, and make comparisons between numbers and letters
• All work completed is to be performed in accordance with hospital policies and procedures, and the representative must organize their tasks and priorities according to the situation at hand.
• Comfortable with requesting funds due at time of ED visit from patients and discussing finances

Required Education: High School Diploma

Preferred Education: Associate degree

Required Experience: 1-2 years of working experience

Preferred Experience: Health Unit Coordinator experience, CNA or MA certification preferred, Emergency Department or Urgent Care experience preferred

Work Environment

• Subject to frequent interruptions
• Working directly with patients, personnel, visitors, and certain government agencies
• Subject to potentially emotionally upset patients, family members, personnel, and visitors
• 12-hour shifts, from 0700-1930 and 1900-0730
• Subject to callback in emergency situations
• Subject to potential injury throughout the workday
• Subject to loud sounds, flashing lights, and computer screens

Physical Demands

• Sitting and/or standing for longer than one hour at a time
• Must be able to walk short distances unassisted at a reasonable pace
• Stooping, bending, reaching, and grasping with hands
• Proofreading and checking documents for accuracy

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS: We believe in taking care of those who take care of our community. We’re proud to offer a comprehensive benefits package that puts your health and well-being first. With our flexible medical plan, you’ll have access to multiple in-network tiers, including top-quality care from Snoqualmie Valley Health, Eastside Health, and First Choice/First Health providers. The best part? Anyone covered under our plan can receive care at SVH at no cost! It's all about giving you the options and support you need to experience life’s great adventures.

• Medical
• Dental
• Vision
• Pharmacy
• Health Reimbursement Account (HRA)
• Life and AD&D
• Retirement Plan
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Travel Assistance & ID Theft Protection
• Pet Insurance
• Other Voluntary Benefits

Benefit Eligibility Requirements - Employees regularly scheduled at least 20 hours per week.

Employee Dependents - Your legal spouse or domestic partner; dependent children until age 26.

Waiting Period - 1st of the month following 30 days from your date of hire.

PLEASE NOTE

• The flu shot (during flu season) are required for employment, with exemptions available for valid medical or religious reasons.
• Snoqualmie Valley Health is a drug-free workplace. We complete drug screenings as a part of our onboarding process.