Patient Registrar III

Location Address

4801 Beckner Road Santa Fe, NM 87507

Compensation Pay Range

Minimum Offer $16.38 Maximum Offer $25.57 Now Hiring: Patient Registrar III

Summary

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Registrar III Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Santa Fe Medical Center Work Shift: Days (United States of America)

Responsibilities

The Registration Services Associate III acts as the Experience Ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics.

• The exceptional experience begins in the lobby which is the domain of the Ambassador.
• The Ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality.
• Accuracy of data capture to reduce denials is paramount.
• Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due.
• Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions
• The Ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service.
• The Ambassador responds to all walk in inquiries; et.all form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.
• The Ambassador is trained in responding to patients in distress and immediately alerting clinical the staff while comforting the patient as clinicians arrive.
• Ambassadors round on consumers offering information on possible delays, transport assistance and see to their needs by offering personal attention.
• The Ambassador understands all patients are consumers and their exceptional experience is reflected in outcomes.
• Ambassadors role model CARES Behaviors and live the Presbyterian Promise.
• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• First line resolution to assist consumers with concerns.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays.
• Encounter Components:
• Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
• Kiosk concierge performance
• Demographic data
• Insurance critical elements
• Use of on-line tools to validate eligibility and provide estimates as requested.
• Provides informed dialogue with patients and patients representatives regarding E-signature documents, offering printed copies at each interaction.
• Able to answer questions regarding hospital and departmental operation, polices and procedure including but not limited to Provider Based Billing.
• Knowledge command of in-network dependencies with multiple payors.
• Responsible for routine maintenance and cleanliness of the Kiosk. Immediately opens tickets for any downtime and escalates to MSO or other site leadership.

Qualifications

• High school or equivalent
• Two years experiences in Healthcare or customer service field with significant customer service experience. Must be able to demonstrate competency in scheduling and registration. Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Professional Requirements:
• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums
• Candidates must be at least 18 years of age at the time of hire

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services