MEDICAL ASSISTANT (PD) 4MS01

Medical Assistant

DEPARTMENT: Penobscot Valley Primary Care/Specialty Clinic/Penobscot General Surgery

PVH employment application required. All job offers contingent upon background check and completion of pre-employment physical.

This is an “as needed” position utilized to cover gaps in coverage including vacations, leaves of absences, and other instances of unfilled shifts. Per diem employees are required to work a minimum of 3 shifts within a 3 month period.

Position: non-exempt, non-union, hourly rate.

JOB FUNCTIONS

• Interviews patient and obtain demographic and insurance information accurately.
• Verify insurance eligibility and collect patient portion amounts such as co-pays according to the Collection policy.
• Attempt collection from self-pay patients and refer them to the financial counselor to see if they qualify for charity care.
• Stay within a = to or <5% error rate over a 90 day avg and complete day end review before ending shift each day.
• Greets and escorts patients to the exam room, obtains vital signs and weight in a customer-oriented manner. Records chief complaint or reason for visit. Reviews medication list, allergies, and updates family, social, past medical and surgical history. Informs provider of meaningful use needs of patient, such as mammogram, eye exam, etc.
• Assists provider in examinations. Assist with immunizations.
• Gives instructions to patients as instructed by provider.
• Assures cleanliness of exam rooms after patient visits and practices Standard Precautions.
• Provides telephone support using appropriate telephone technique.
• Receives and processes messages accurately and promptly. Screens urgent calls and keeps provider informed.
• Maintains supplies for the clinic, reorders and stocks.
• Insures supplies and medications are stored according to practice standard and checks for outdates. Transports instruments in Bio hazard container for reprocessing.
• Notifies secretary of diagnostic studies and referrals as requested by provider. Has scheduling knowledge and able to assist secretary if necessary.
• Maintains clinical patient records. Reviews patient record before scheduled visit.
• Participates in prescription renewals for patients.
• Participates in gathering data for quality measures.
• Insures all equipment is in proper working order and included in the Preventative Maintenance Program.
• Annually participates in policy and procedure review of the practice and proposes changes as needed.

Quality Improvement: Actively participates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery and consistently commits to a focus on quality improvement and organizational excellence.

Disaster Management: As an employee of Penobscot Valley Hospital, the position has an inherent role to care for our community members when in need. To this regard, the incumbent will be expected to participate in emergency/disaster preparedness planning and drills as requested. When called upon during a real life disaster/emergency event, the incumbent will be expected to participate in the Hospital’s response to this event, within the scope of professional and personal ability to do so.

Requirements

High school diploma or GED.

Successful completion of a Medical Assistant program. If not nationally certified (AMT, RMA, NCMA or CCMA) then must obtain Assessment-Based Recognition in Order Entry (ABR-OE) within 6 months of hire. Computer literacy (Microsoft Office). Excellent communication skills. Professional appearance and demeanor.