Senior Specialty Pharmacy Patient Financial Advocate

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.

Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

SCOPE : The Senior Specialty Pharmacy Patient Financial Advocate serves as the primary financial access liaison for patients receiving medications through the specialty pharmacy. The position proactively engages patients following referral, explains the specialty pharmacy insurance and financial clearance process, communicates prescription coverage and patient financial responsibility, identifies affordability barriers, and coordinates financial assistance resources to support timely initiation and continuation of prescribed therapy. The position independently manages complex financial-access cases involving high-cost specialty and oncology medications and serves as a subject-matter resource for specialty pharmacy financial access and patient affordability.

FUNCTIONS

• Patient Financial Counseling & Advocacy
• Financial Assistance & Affordability Management
• Specialty Pharmacy Access Coordination
• Documentation, Compliance & Quality
• Subject-Matter Expertise & Cross-Functional Collaboration

QUALIFICATIONS

High school diploma or equivalent required.

Associate or bachelor's degree in healthcare, business, pharmacy, finance, or a related field preferred but not required.

Minimum three years of progressively responsible experience in specialty pharmacy, medication access, patient financial advocacy, pharmacy benefits, manufacturer assistance programs, oncology medication access, or a related healthcare setting required. Five or more years of relevant experience preferred.

Experience communicating insurance coverage and patient financial responsibility directly with patients required.

Experience with commercial and government prescription benefits and manufacturer copay assistance, charitable foundations, grants, or patient assistance programs preferred.

No certifications required, however pharmacy technician registration and/or Certified Pharmacy Technician (CPhT) certification may be preferred when applicable to the individual's background or assigned responsibilities. Any activity requiring pharmacy technician registration, pharmacist licensure, or other authorization must be performed by appropriately credentialed personnel.

SPECIALIZED KNOWLEDGE

Knowledge of specialty pharmacy financial-access processes, commercial and government prescription benefits, copayments, coinsurance, deductibles, manufacturer copay programs, charitable foundations, patient assistance programs, and free-drug programs.

Demonstrated ability to independently manage complex financial-access cases involving high-cost specialty medications.

Strong patient communication, organization, problem-solving, prioritization, documentation, and follow-through skills.

Ability to appropriately distinguish financial/access questions from clinical questions requiring pharmacist assessment or counseling.