Behavioral Health Care Manager

I. BASIC FUNCTION:

Responsible for providing care management for patients of FCHC and for clinical supervision of non-licensed care

managers.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)

Customers. Treats patients, customers and colleagues with dignity and respect.

• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team

approach.

• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse

backgrounds, supporting a culture of justice, equity, diversity, and inclusion.

• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPPA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Behavioral Health Officer

Reports to: Manager of BH Care Management

Supervises: N/A

JOB DESCRIPTION

DEPARTMENT: BEHAVIORAL HEALTH SERVICES

JOB TITLE: BH CARE MANAGER ~ MSW, LMSW, LCSW

BH CARE MANAGER ~ MSW, LMSW, LCSW

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III. PRIMARY RESPONSIBILITIES

• Function as the Care Manager within the integrated primary care and behavioral health team.
• In coordination with the BHC and primary care provider, enroll eligible and interested patients into the Circle of

Care project and track patient progress towards grant outcomes.

• As often as is clinically appropriate, face-to-face visits and telephone calls with Circle of Care patients and other

members of the patient’s network over the course of their enrollment in the project (3-12 months).

• Establish and maintain a patient registry to monitor clinical outcomes as well as key processes of care.
• Arrange for inpatient, partial hospitalization, intensive outpatient programs as needed. Assist with discharge

coordination.

• Coordinate information flow between the PCP, BH providers, CHW, and other FCHC staff within the Circle of Care

program.

• Attend care team meetings and document clinical information/decision-making in the patient registry.
• Identify barriers to treatment and possible solutions, including coordinating/offering transportation when needed.
• Establish and maintain cooperative referral relationships with community agencies, organizations, and

professionals. Together with the other care managers, maintain an up-to-date referral listing.

• Facilitate referrals to other outpatient therapists as indicated.
• Facilitate referrals to psychiatry as needed.
• Participate in staff in-service programs related to social services and/or behavioral health.
• For LCSWs only: Provide clinical supervision for licensure to LMSWs.

IV. PERIODIC DUTIES

• Contributes services to community public health activities as appropriate.
• Participates in Center work team as needed.
• Participates in Center staff problem solving groups.
• Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Center: All Inclusive.

Outside Center: Patients, community organizations and agencies, professional colleagues and organizations,

and institutions of learning.

VI. QUALIFICATIONS

• MSW required. LMSW, LCSW preferred.
• Minimum of three (3) years experience working in the field of social work or behavioral health care is required.
• Work experience or strong desire to work in urban community health setting preferred.

BH CARE MANAGER ~ MSW, LMSW, LCSW

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VII. CONTINUING EDUCATION

• Active professional development as demonstrated through attendance of seminars, continuing education

programs, etc. is strongly recommended.

• Satisfactory maintenance of continuing education standards as established by the Division of Professional

Registration of Missouri is required for LMSW and LCSW.

IX. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a

detailed description of every responsibility/duty (requirement) of the job (holder).