Manager, Patient Access Services - Greenville Referral Center

Position Summary

The Patient Access Manager functions as a subject matter expert for the enterprise and manages a seamless referral process for external providers to provide a high level of customer service to ensure Vidant Health is competitive in the marketplace. Maintains appropriate staffing levels to manage the growth/volume of the referrals received by the organization: to ensure all workflows are in place & seamless so that each request is processed and scheduled in a timely fashion. The Patient Access Manager is responsible to achieve service standards and turnaround times for external customers and to maintain/develop metrics and dashboards to monitor and report out on performance.

Minimum Requirements

Three to four years related experience

Bachelor's Degree or higher in Business Administration, Health Care Management, Public Health Administration, Health Information Management or related.

In lieu of a bachelor's degree or higher, candidates should have at least 5 years of relevant experience in patient access or healthcare management, demonstrating comparable knowledge and skills.

Demonstrated ability to manage, teach, make independent decisions and assume responsibility.

Strong interpersonal communication skills, verbal and written.

Ability to communicate and work effectively with all levels of staff.

Working knowledge and experience with PC-based applications, i.e. Word, Excel, PowerPoint, Outlook.

Futuristic approach to the development of programs/systems that support continuous quality improvement and Mission, Vision, and Values.

Ability to function as a leader, team member and execute the desired outcomes.

Must exhibit creative, positive problem-solving abilities.

Ability to foster collaboration between multiple parties.

Ability to plan, organize and effectively present ideas and concepts to groups.

Ability to think conceptually and apply concepts in a practical application.

Ability to assimilate information from a variety of sources, analyze information, and determines a course of action.

Ability to consider diverse opinions and incorporate them into the decision-making process.

Proven track record of implementing organization-wide projects.

Commitment to a high standard of customer service.

Excellent budget and financial management skills.

Pay Range

$65520.00 - $95501.12

Other Information

Full time position

Monday-Friday 8 to 5

ECU Health

About ECU Health Physicians

ECU Health Physicians is multi-specialty group with over 600 providers in more than 140 primary and specialty clinics across more than 110 locations in eastern North Carolina.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.