PATIENT SERVICES COORDINATOR - Oncology Navigation

Employment Status

Full time

Shift

Day (United States of America)

Facility

213 S Jefferson St - Roanoke

Requisition Number

R160033 PATIENT SERVICES COORDINATOR - Oncology Navigation (Open)

How You’ll Help Transform Healthcare

The Patient Service Coordinator (PSC) for Oncology Navigation serves as a central point of contact for patients entering and moving through the care continuum, ensuring a seamless, timely, and patient-centered experience. This role is responsible for coordinating administrative and access-related functions including referral intake, scheduling, registration accuracy, and communication across multidisciplinary teams.

The PSC works closely with Access Navigators, Clinic Navigators/staff, and Service Line Coordinators to facilitate efficient patient flow, remove barriers to care, and support timely progression from referral to treatment. This position plays a critical role in maintaining data integrity, optimizing scheduling workflows, and ensuring that patients are appropriately prepared for upcoming appointments and services.

Through strong organizational skills, attention to detail, and a commitment to excellent customer service, the PSC helps reduce delays, improve access to care, and enhance the overall patient experience.

The Patient Services Coordinator (PSC) serves as a vital liaison between cancer patients and the healthcare system, ensuring seamless access to care and supporting patients throughout their treatment journey. The PSC manages essential administrative functions that promote efficient and compassionate patient flow, while actively working to eliminate barriers to care. The PSC works closely with oncology navigation staff as a dedicated team player, fostering a supportive environment that alleviates fear and illuminates the path forward for each patient.

The PSC utilizes exceptional customer service to ensure every individual receives the highest level of service, compassion, and advocacy throughout their cancer care journey.

Key responsibilities include

• Manages referral intake, ensuring timely, complete, and accurate entry
• Schedules appointments based on clinical pathways and service line guidelines
• Verifies patient demographics, insurance, and registration information
• Serves as a primary administrative contact, providing clear communication and visit preparation instructions
• Collaborates with Access Navigators, Clinic Navigators/teams, and Service Line Coordinators to support patient flow
• Follows up on referrals, missing documentation, and scheduling barriers
• Utilizes EMR tools to manage work queues and maintain data integrity
• Supports access standards to reduce delays and ensure a seamless, patient-centered experience

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

What We Require

Education: Associates degree required. Bachelor's degree preferred.

Experience: Healthcare experience preferred.

Other Minimum Qualifications: Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred.

Excellent interpersonal communication, customer service and teamwork skills required. Above average organizational skills, ability to multi-task, and attention to detail in work. Strong skill in written and verbal communication. Must be proficient in computer data entry/keyboarding. Maintains composure under pressure. Diffuses tension through effective communication. Ability to use electronic medical records.

Compensation Range

$17.39 - $24.35

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter

Emily Hicks

Recruiter Email

elhicks@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training