Billing Coordinator

Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland communities for more than 50 years. Our practices provide comprehensive dental care across a wide range of specialties, with a focus on delivering excellent patient care while maintaining efficient and organized business operations.

We are currently seeking a detail-oriented and dependable Billing Coordinator to join our Skokie office. This position plays an important role in managing dental insurance claims, patient accounts, and accounts receivable while helping ensure services are billed and collected accurately and timely.

Responsibilities

• Submit dental insurance claims accurately and in a timely manner
• Review claims for accuracy and ensure necessary documentation is included prior to submission
• Follow up on outstanding and unpaid insurance claims
• Research claim denials, rejections, and underpayments and take appropriate follow-up action
• Review insurance Explanation of Benefits (EOBs) and post payments and adjustments accurately
• Monitor accounts receivable and proactively work outstanding insurance and patient balances
• Contact insurance carriers to resolve claim and payment issues
• Assist patients with billing, insurance, and account questions
• Review patient accounts for accuracy and identify outstanding balances requiring follow-up
• Coordinate with the front office and clinical team to obtain documentation needed for claim processing
• Maintain accurate notes regarding claim status, insurance communications, and collection efforts
• Identify recurring billing or insurance issues and communicate them to management
• Help ensure insurance information and benefits are properly documented in the patient record
• Maintain patient confidentiality and follow HIPAA requirements
• Assist with other billing and administrative responsibilities as needed

Requirements

• Previous dental billing or dental insurance experience strongly preferred
• Knowledge of dental insurance claims, EOBs, insurance terminology, and accounts receivable
• Familiarity with dental procedure codes and insurance billing requirements preferred
• Experience following up on outstanding insurance claims and aging accounts
• Strong attention to detail and commitment to accuracy
• Excellent organizational and problem-solving skills
• Professional written and verbal communication skills
• Ability to manage multiple priorities and follow through on outstanding items
• Comfortable communicating with insurance carriers and patients regarding account matters
• Experience with Dentrix is a plus
• Dependable, professional, and team-oriented