Lead Care Manager, ECM Program

Title: Lead Care Manager, ECM Program

Base Salary Range : $26.00 - $30.00 plus benefits

FTE : Full-time, Exempt

We are seeking a dynamic, experienced Lead Care Manager, ECM Program who is passionate about making a difference in our community. If you thrive in a fast-paced, caring, and compassionate environment, we want to hear from you!

Our Mission: The Mission of South-Central Family Health Center is to improve the quality of life for the diverse community of inner-city Los Angeles by providing affordable and comprehensive health care and education in a welcoming and multicultural environment. To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high-quality, affordable, efficient, and culturally responsive services.

General Summary: The Lead Care Manager (LCM), Enhanced Care Management (ECM) is responsible for coordinating and implementing organization-wide enhanced Care Management. The Lead Care Manager (LCM), Enhanced Care Management (ECM) works closely with medical, dental, behavioral health, and vision teams and patients to develop personalized care plans that address the unique needs of each patient. The ideal candidate will have to perform some of the following essential job duties.

• Oversees and implements provision of the Enhanced Care Management (ECM) services; and identification and achievement of Care Plan goals and objectives with the member that meet their self-identified strengths and health care and psychosocial needs.
• Offers services where the ECM member lives, seeks care, or finds most easily accessible and within health plan guidelines.
• Advocates on behalf of members with health care professionals and connects with ECM member via phone or in-person to facilitate engagement, assessment, follow-up, and education/training visits in order to develop and address the Care Plan.
• Uses motivational interviewing and trauma-informed care practices and works in conjunction with ECM members to identify Care Plan goals and objectives.
• Coordinates with ECM resource partners to obtain data/information to ensure accurate Care Plan updates.
• Provides linkage to outside health education, wellness programs, and community resources
• Assists with translation for staff when necessary.
• Utilizes SCFHC’s NextGen and other electronic tracking systems to coordinate services and input data for reporting.
• Reviews existing SCFHC protocols and policies to match ECM requirements.
• Performs appropriate documentation to maintain the standards set by VCH, with special attention to the ECM assessment and care plan.
• Collects and prepares reports and documentation as needed for planning and quality assurance.
• Participates in health center and department quality improvement initiatives.
• Maintains confidentiality and complies with HIPAA and compliance mandates at all times.
• Attends and participates in meetings, committees, and training sessions as directed by the Supervisor

Qualifications & Experience

• High School Diploma or equivalent required.
• Bachelor’s Degree preferred.
• Medical Assistant/LVN certification preferred.
• Knowledge of community resources in the area
• Must have a minimum of 2 years’ experience in case management in a community clinic or FQHC setting.
• Comfortable working with diverse populations

Skills & Abilities

• Bilingual in English/Spanish (oral and written).
• Displays excellent oral, written, and customer service skills
• Excellent interpersonal, organizational, and project management skills
• Computer skills in Microsoft, Excel and Internet.
• Demonstrated ability to act as liaison between SCFHC staff and patients
• Demonstrated ability to handle highly confidential information.
• Demonstrated ability to counsel patients in a wide variety of situations.
• Ability to work flexible hours.
• Able to travel and attend professional meetings, conferences, trainings, and clinic sites.
• Possesses and demonstrates a professional telephone demeanor.
• Possess reliable means of transportation.

Top benefits or perks: As a team member at South Central Family Health Center, you’ll enjoy competitive wages and generous benefits:

• Benefits: Health care, dental, life insurance
• 403 (b) Retirement plan
• Education Reimbursement
• Career development: Entry-level employees have opportunities to work in management, HR, or other areas of the company