Care Manager

General Purpose

The Care Manager provides assistance in identifying client and family needs, gaps in service and assists to ensure those needs are being met.

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities

• Handles confidential and non-routine information and explains policies when necessary.
• Works independently and within a team on special nonrecurring and ongoing projects.
• Meets with clients and families to de-escalate and resolve client issues.
• Maintains professional demeanor during problem-solving processes with clients and co-workers.
• Accurately, quickly and courteously receives incoming emergency and nonemergency calls.
• Accurately and quickly enters system data for scheduling appointments and coordination of clients and clinicians and documenting services.
• Serve as an information resource to general public.
• Participate in job-related training sessions and seminars.
• Attend required staff meetings.
• Maintain prompt and regular attendance.
• Performs other duties as assigned.

Requirements

Job Qualifications

Knowledge, Skills, and Ability

• Ability to comprehend or learn department practices, rules and regulations.
• Ability to operate telephone, computer and other specialized communication equipment.
• Ability to work within a Windows operating system and related programs.
• Ability to communicate clearly and effectively verbally and in writing.
• Ability to communicate effectively with a diverse population.
• Ability to handle clients in a calm, professional, friendly and patient manner.
• Ability to think and react quickly and effectively to tense or emergency situations.
• Ability to follow written and oral instructions.
• Excellent organizational skills.
• Ability to be a team player.
• Ability to recall details from numerous informational resources.
• Ability to prioritize decisions based upon multiple criteria, policies and procedures.
• Ability to maintain all compliance requirements.
• Ability to type 35 words per minute, accurately.
• Ability to multitask under stressful situations.
• Ability to wear a headset or manage telephone communications.
• Ability to remain alert, attentive and be engaged at all times.
• Ability to view computer monitor for extended period of time.
• Ability to drive for transportation needs or local travel.
• Ability to go into the community for service visits, in-home visits.

Education or Formal Training

• Bachelor’s degree in Human Services or related field

Experience

• 1 year of experience in Community services preferred.

Working Conditions and Other Conditions of Employment

Working Environment:

This job operates in a fast-paced, professional office environment and routinely requires the use of standard office equipment such as computers, phones, photocopiers. The position may require travel to conferences, meetings and branch locations on a regular or intermittent basis. Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. In the health center environment, there is potential for contact with blood-borne pathogens and communicable diseases, as well as potential for contact with dissatisfied or abusive individuals. There could be interaction with persons who are mentally ill, disabled, elderly and emotionally upset.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

This is a largely sedentary role but can involve standing or sitting for extended periods of time, bending at the waist, and using hands and fingers to handle and file papers or operate assigned equipment. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may also have to lift 10 to 25 lbs. unassisted.

Conditions of Employment

• Annual TB, federally required drug screening, and Influenza vaccination or compliance with policy and procedure.
• Required possession of a valid state driver's license.
• Successful candidate must submit to and pass, post-offer drug screen.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.