Counselor, Outpatient & Crisis Services

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

SCOPE OF ROLE

Reporting to the Supervisor, Behavioral Health, the Counselor, Outpatient & Crisis Services provides outpatient counseling, crisis intervention, crisis assessment, and care coordination services to adults and children experiencing behavioral health and emotional difficulties. The Counselor, Outpatient & Crisis Services utilizes a team-based, trauma-informed treatment planning approach to provide exceptional therapeutic intervention, crisis stabilization, assessment, referral, and continuity of care services. This role combines ongoing counseling responsibilities with urgent behavioral health response and crisis management functions. Services are provided at Signature Health locations, client homes, healthcare settings, schools, and other community-based environments as clinically appropriate; provided individually, in group settings, or with families.

HOW YOU’LL SUCCEED ____________________________________________________________________

• Conduct individual, group, and family therapy for adults and children.
• Develop and implement person-centered treatment plans utilizing evidence-based practices.
• Assist clients in preparing and presenting treatment program work material.
• Prepare all documentation required for discharge planning and aftercare referral.
• Deliver services using telehealth modalities when appropriate and approved.
• Meet established productivity, documentation, and service delivery expectations.
• Provide crisis assessments and crisis intervention services in homes, community settings, healthcare settings, correctional facilities, and Signature Health locations.
• Conduct crisis prescreening and diagnostic assessments to determine the appropriate level of care and disposition for individuals experiencing behavioral health emergencies.
• Assess risk related to suicide, homicide, self-harm, substance use, trauma, and psychiatric instability and develop appropriate safety plans.
• Coordinate crisis stabilization services and referrals to inpatient, residential, outpatient, and community-based resources as indicated.
• Utilize sound clinical judgment during emergency situations to ensure the safety and welfare of clients and others.
• Respond effectively to urgent behavioral health situations while maintaining professionalism and therapeutic engagement.
• Obtain and maintain appropriate Releases of Information to facilitate coordination of care.
• During crisis interventions, function as a liaison between Signature Health and hospitals, criminal justice systems, schools, social service agencies, community providers, and family support.
• Coordinate follow-up care and facilitate timely linkage to treatment and community resources.
• Collaborate with multidisciplinary treatment teams to optimize client outcomes.
• Participate in community outreach and engagement activities supporting Signature Health initiatives.
• Maintain client documentation in accordance with Medicaid, Medicare, DBH, CARF, Joint Commission, and professional practice standards.
• Actively engage in clinical supervision and professional development.
• Consult with leadership regarding ethical, legal, and clinical concerns.
• Demonstrate a commitment to quality care, service excellence, and continuous improvement.
• Safeguard client welfare and uphold Signature Health values in all interactions.
• Perform other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE ______________________________________________________________

• Bachelor’s Degree required. Master's Degree in Counseling, Social Work, Marriage and Family Therapy, or related behavioral health field preferred.
• Valid unencumbered LSW, LISW, LPC, LPCC, LIMFT or MFT License in the state of Ohio required.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Demonstrated competency in the treatment of mental health and substance use disorders.
• Experience conducting crisis intervention, risk assessments, safety planning, and behavioral health evaluations preferred.
• Working knowledge of community behavioral health systems and crisis continuum services.
• Experience collaborating with interdisciplinary teams to improve client outcomes.
• Familiarity with state and federal healthcare regulations, documentation standards, and behavioral health best practices.
• Knowledge of community resources available to individuals and families experiencing behavioral health crises

WORKING CONDITIONS ___________________________________________________________________

• Work may be performed in a typical interior/office/clinical work environment, in client residences, and in the community.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Possible exposure to blood borne pathogens while performing job duties.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodation may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.