Referral Care Coordinator

Provides care coordination for patients with medical referrals. Care coordination includes the logistical interface that includes making appointments, scheduling, checking alternative resources and facilitating connections to resources, making housing and travel arrangements. Other items directly related to care coordination may be requested through need or delegation.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Facilitates referrals for patients including the technical and clerical components of the request(s), including any insurance authorizations that may be required for travel and/or appointments.
• Inputs data into the designated database(s) and electronic health record for ease of communication across the consortium.
• Schedules or facilitates the scheduling of appointments.
• Provides prompt feedback regarding issues related to care coordination, seeking assistance when appropriate.
• Maintains patient referral information electronically.
• Consults with appropriate staff for questions regarding eligibility status of patients.
• Responsible for timely communication with patients regarding care coordination – appointments, scheduling, housing and travel.
• Coordinates travel for patients of all ages through SEARHC, the Alaska Tribal Health System, and other external agencies. Arranges reservations for patient travel, including air, ferry, lodging and ground transportation in compliance with SEARHC policies and procedures.
• Other duties as assigned.

Additional Details

Education, Certifications, and Licenses Required

• High School Diploma or equivalent – required

Experience Required

• 2 years working with the public in person and on the phone - preferred.
• 1 year working in the health care field *or* 6 months education in a health care related field - preferred.

Knowledge of

• Understanding of tribal health programs, referral process and alternate resources
• Knowledge and demonstrated use of customer service principles
• Knowledge of data entry, retrieval and reporting

Skills in

• Effective oral and written communication skills
• Skills in using a database
• Skills in operating a computer utilizing a variety of software applications

Ability to

• Ability to multi-task and work independently in a fast-paced environment
• Ability to respond quickly in urgent situations with attention to detail
• Ability to problem solve and use conflict resolution skills

Position Information

Work Shift:OT 10/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!