Certified/Registered Medical Assistant

Reports To: Nurse Manager

Employee Status: Non- Exempt (Regarding Overtime)

Position Summary: Under general supervision, but in line with established PC&HC policies and Procedures perform clinical tasks to keep the practitioners and providers flow of patients running smoothly.

Essential Functions

• Represent PC&HC to patients/visitors in a caring, courteous, and professional manner.
• Provide prompt, efficient and accurate patient care.
• Prepare exam room for use and sterilizes equipment and supplies.
• Conduct daily health center room clean-up
• Escort patients to exam room determining chief complaint and pertinent history.
• Take and record vital signs, record various results (height, weight, vision, hearing, B/P urinalysis, glucometer check, pregnancy test, etc) with re-assessment of abnormalities.
• Assist provider with procedures and patient care.
• Perform EKG, venipuncture, suture removal, breathing treatment, immunizations, audiometry test, etc.
• Call prescriptions into pharmacy.
• Provide patient education as warranted communicating laboratory and diagnostic testing results by phone and mail.
• Utilize eclinical software for patient records.
• Triage calls for provider to include determining emergencies, identifying symptoms, using discretion for work in appointments and refilling routine prescriptions after reviewing medical chart.
• Contact patients, as necessary, on next day’s schedule for pre-visit planning.
• Perform responsibilities in line with Patient Centered Medical Home, including, but not limited to, pre-visit planning and “huddles” with Care Team.
• Perform laboratory tests of minimal to moderate complexity, including completion of lab requisitions per computer and paper.
• Schedules external imaging for patients.
• Complete Prior Authorizations (PA’s) for provider as requested.
• Assure all lab specimens have been picked up at day end.
• Ensure the infection control standards and OSHA standards are followed and hazardous waste is properly disposed.
• Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
• Complete all required paperwork.
• Plan and organize work load to maintain efficient patient operations in the Health Center.
• Maintain a strong patient focus while working collaboratively within the teams multiple demands and patient needs.
• Keep work area and patient rooms clean and free of clutter.
• Treat all patient information confidentially and in accordance with established guidelines.

Marginal Functions

• Assist other nurses as needed due to schedule overload or fill-in for absenteeism, including at other PC&HC locations.
• Perform all other duties as required or assigned.

Requirements

• Must be 18 years of age or older.
• Must have a High School diploma or equivalent.
• Medical Assisting Certification or Registration. Training from a Medical Assisting program.
• Must hold and maintain BLS provider CPR Certification
• Knowledge of medical terminology.
• Must be able to lift 30 pounds/ walk and/or stand for up to ten-hour shifts-bend or stoop throughout shift
• Must have computer skills
• Must follow all HIPAA and OSHA requirements.
• Must be supportive of our mission in order to provide healthcare to the underinsured and uninsured.

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This document is intended to describe the general nature and level of work performed. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.