Patient Access Clerk

DEPARTMENT

Revenue Cycle Management

REPORTS TO

Patient Access Supervisor

Director Revenue Cycle

GENERAL DESCRIPTION

• Responsible for greeting incoming patients, distributing paperwork, entering in pertinent information, including insurance and demographics

OVERALL RESPONSIBILITY AND ACCOUNTABILITY

• Registers and/or preregister patients conducting patient interviews within the HIPAA standards and guidelines to obtain and verify demographic, employment, retirement, accident, and insurance information.
• Obtains and verifies Insurance cards & Picture ID and scans into EMR.
• Runs Eligibility for every patient at the time of check in.
• Confirms accuracy of required data obtained to complete patient accounts.
• Coordinates determination of eligibility and benefits and ensures insurance precertification, referral, and authorization requirements have been met for all payers.
• Completes all necessary follow-up by obtaining any required information that is unavailable at the time of registration.
• Obtains electronic signatures for consent of treatment, release of information and billing insurance assignment of benefits from the patient.
• Presents patients with necessary information and informs patient of their rights and responsibilities.
• Assures accuracy in the patient identification process and applies patients ID bracelet
• Work flexible shifts if needed and occasionally work a Saturday and Holidays
• Other duties as assigned including but not limited to; filing, sorting & alphabetizing, etc.
• Help cover Switchboard/ER Admissions as needed. This includes an occasional night shift.

Requirements

QUALIFICATIONS

• Able to work independently with little oversight and direction
• Able to work well with others
• Strong sense of work ethic and customer service
• Ability to multitask
• Knowledge of Insurance preferable
• Able to do 12 hour shifts
• Able to work night shift
• Able to work weekend/holiday shift
• Take call one weekend every 6th week

SKILLS

• Computer literate
• Use of 10 key
• Proficient in Math and reconciliation
• Ability to use office equipment to include but not limited to; postage machine, copy machine & fax

EDUCATION

• High School graduate with emphasis on Business Courses

PHYSICAL DEMANDS

For physical demands of position including vision, hearing, repetitive motion and environment, see following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.