Manager of Patient Access

Position Summary About Orlando Health: At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our dedicated team members serve communities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Position Summary: Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher. Responsibilities Essential Functions:

• Develops goals and objectives.
• Plans, organizes, and directs department activities.
• Establishes and implements policies and procedures for department operations.
• Responsible for the management of all staff on-site in Human Resource related functions.
• Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
• Keeps administration informed of department activities, needs, and problems.
• Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• Prepares departmental budget and ensures department operates within allocated expense structure.
• Responsible for site accounts receivable.
• Maintains appropriate statistical information.
• Establishes and maintains intra/interdepartmental communication.
• Networks within site facility to build physician and administrative relationships.
• Provides vision, direction, planning, and support to Administrators.
• Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
• Participates in administrative and management meetings and attends other meetings as necessary.
• Develops and maintains records, reports, and files.
• Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• Maintains good payer relationships.
• Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
• Ensures implementation of process improvements.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures. Other Related Functions:
• Handles special projects for Patient Financial Services as necessary.
• Assume the responsibility for professional growth and development and continuing education.
• Conducts department meetings/in-services.
• Represents Orlando Health through community interaction.
• Performs other duties as assigned. Qualifications Education/Training:
• Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services. Licensure/Certification:
• None. Experience:
• Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.

Essential Functions

• Develops goals and objectives.
• Plans, organizes, and directs department activities.
• Establishes and implements policies and procedures for department operations.
• Responsible for the management of all staff on-site in Human Resource related functions.
• Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
• Keeps administration informed of department activities, needs, and problems.
• Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• Prepares departmental budget and ensures department operates within allocated expense structure.
• Responsible for site accounts receivable.
• Maintains appropriate statistical information.
• Establishes and maintains intra/interdepartmental communication.
• Networks within site facility to build physician and administrative relationships.
• Provides vision, direction, planning, and support to Administrators.
• Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
• Participates in administrative and management meetings and attends other meetings as necessary.
• Develops and maintains records, reports, and files.
• Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• Maintains good payer relationships.
• Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
• Ensures implementation of process improvements.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures. Other Related Functions:
• Handles special projects for Patient Financial Services as necessary.
• Assume the responsibility for professional growth and development and continuing education.
• Conducts department meetings/in-services.
• Represents Orlando Health through community interaction.
• Performs other duties as assigned.

Education/Training

• Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services. Licensure/Certification:
• None. Experience:
• Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.