Patient Services Representative - Ortho Clinic

Job Summary: Expected to work with minimal supervision. Responsible for prompt, courteous, and accurate registration of Clinic patients.

Demonstrates Competency in the Following Areas

• Greets each patient entering the clinic in a friendly manner.
• Accurate submission of all patient information to the computer system including all insurance and demographics.
• Scan documents into EMR, when necessary.
• Knowledge concerning patient insurances and the ability to input with accuracy.
• Properly requests and enters patient information on the Medicare Questionnaire included in the registration.
• Obtains patient’s signatures on appropriate forms. Scans forms into EMR system on correct patient.
• Work pursuit lists, which involves calling patients who are in need of labs, mammograms, etc. and getting them scheduled.
• Verifies insurance eligibility day prior to appointment and upon check-in utilizing Emdeon.
• Answers phone courteously and make every attempt to satisfy caller’s request.
• Performs other duties as assigned by the Office Supervisor and Outreach Clinics Management Department.
• Properly protects and preserves patient confidentiality.
• Answers telephone, filters calls, takes messages and distribute them.
• Schedules appointments, and, if an emergency, informs provider.
• Run inquiries on patients for lab/x-ray technician.
• Receive and distribute home health forms for the Doctors to sign.
• Schedules all referrals and receives documentation from the provider/entity when treatment/visit is completed.
• Prints medical records upon patient request obtaining appropriate release of information form.
• Make appointments for X-rays and other Doctors.

Requirements

Professional Requirements

• Punctuality
• Attendance
• Works well with fellow workers.
• Works well with Supervisors.
• Attends annual mandatory hospital in-service programs.

Education/Regulatory Requirements & Experience

• High School Diploma or GED required.
• Typing speed of 30-40 wpm required.
• Must be able to pass the “Clerical Ability Test” with 80% or better as given by the Human Resources Department.
• One to two years’ previous experience in the commercial health care environment required.
• Clinic experience preferred.
• Previous work history that demonstrates steady attendance and punctuality is required.

Physical Demands

• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Near visual & hearing acuity required to perform essential duties of position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

1 Standing/Walking .............................................. X

2 Sitting....................................................................... X

3 Twisting .................................................................. X

4 Lifting/Carrying .................................................. X

5 Pushing/Pulling................................................... X

6 Climbing (ascending/descending

ladders/stairs)..................................................... X

7 Bending/Stooping .............................................. X

8 Using arm muscles frequently or for

extended periods ................................................ X

9 Using leg muscles frequently or for

extended periods ................................................ X

10 Using back muscles frequently or for

extended periods ................................................ X

11 Potential for wound care or invasive

procedures............................................................. X

HOW OFTEN ARE THESE WEIGHTS LIFTED OR CARRIED?

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

2 – 10 Pounds ..................................................... X

11 – 20 Pounds.................................................... X

21 – 30 Pounds.................................................... X

31 – 40 Pounds.................................................... X

41 – 50 Pounds.................................................... X

50 Pounds or more............................................ X

DOES THE JOB REQUIRE?

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

Working in hot, cold or wet X

Working outdoors.............................................. X

Working with or near chemicals ................. X

Working near radiation sources.................. X

Working near fumes ......................................... X

Working with hazardous waste X

Operating vehicles or machinery ................ X

Using hand tools or power tools.................. X

Wearing protective clothing and

equipment............................................................. X