IMG Receptionist - Primary Care Woolwich

MAJOR FUNCTION

A nonexempt, clerical position that supports the daily activities of the medical offices including greeting

patients in a prompt, courteous, and professional manner, telephone coverage, appointment

scheduling, patient registration, insurance eligibility and patient referrals. This position answers

telephone calls in a prompt, courteous, and professional manner, appropriately addresses the call by

responding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage task

for response by medical personnel. Coordinates reminder calls to all patients scheduled the following

business day as needed. Schedules patient studies recommended by provider(s). Greets and directs

patients and visitors. Coordinates referrals for patients through insurance and physician offices.

Collects payments from patients and reconciles daily cash reports.

Education & Experience

• High school diploma or GED equivalent.
• One year of experience in customer service or reception preferred.
• Experience in a medical practice or health care environment strongly preferred.
• Completion of Medical Terminology Course strongly preferred.

Certification/ Licensure

• N/A

Knowledge & Skills

• Knowledge of medical terminology and organization services.
• Knowledge of individual responsibilities to accurately direct callers.

Position Responsibilities

• Promptly and professionally answers telephone calls. Routes calls appropriately, offering

voice mail, paging, or redirection of calls as needed.

• Greets visitors and rounds in the waiting area, assists them as appropriate. Phones or

pages employees to meet visitors, directs visitors to appropriate waiting areas, and

appropriately and courteously screen solicitors for relevance to organization needs.

• Explains financial requirements to the patients or responsible parties and collects copays

as required.

• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to understand patients and communicate clearly to patients in the practice or on the

phone.

• Elicits appropriate information to route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify

concerns and properly directs calls

Physical Requirements

N: Never O: Occasionally (80%)

Lifting O Standing O Sitting C

Lifting 20-50lbs O Climbing O Kneeling O

Lifting>50lbs O Crouching O Reaching O

Carrying O Hearing C Walking O

Pushing O Talking C Vision C

Environmental Conditions:

Noise O Varied Temperatures N Cleaning Agents O

Noxious odors N Patient Exposure O Operative Equipment O

BENEFITS INFORMATION

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