Patient Services Representative - Front Desk

Job Summary

The Front Desk Patient Service Representative plays a key role in delivering an exceptional patient experience by managing the full front desk process. Responsibilities include greeting patients, coordinating appointments, verifying insurance, collecting payments, and ensuring all documentation is complete and accurate. This role partners closely with providers and team members to keep the day running smoothly while maintaining a courteous and professional environment.

Core Behavioral Values: CLEAR ID - Collaborate, Learn, Empathy, Accountable, Respect, Integrity, Dedication

These behaviors are based on Eyesight’s culture and values critical to support the organization’s mission of providing uncompromising care to patients.

Essential Functions

• Accurately complete the check-in process by greeting patients in a courteous and professional manner, educating them about our policies, and ensuring they have completed and all necessary paperwork has been entered into the system.
• Accurately manage the check-out process to ensure all data is correct, verified and recorded for billing before the patient leaves
• Adhere to and provide required documentation on HIPAA regulations with all patients
• Ensure all necessary insurance referrals are in place and proactively follow up when necessary to secure documentation.
• Copy and scan insurance information and follow up to ensure eligibility on insurance is verified
• Address patient questions and escalate as necessary to appropriate contact or department
• Schedule follow up appointments and same day emergency appointments
• Manage check-out process to ensure all data is correct, verified and recorded for billing
• Ensure co-pay and other payment for services and treatments are collected
• Review charts and schedule to ensure appointments are scheduled correctly and contain all necessary information to ensure efficient patient experience.
• Scan patient notes, referrals, and enter all data and call notes for tracking
• Communicate effectively with patients and internal staff in a courteous, polite, and professional manner

Requirements

Minimum Requirements (education and experience)

• High school diploma or GED

Preferred

• 1 year in a Customer service/Customer facing role
• Medical office experience
• Financial knowledge
• Understanding of medical insurance

Work Conditions

• Typical office conditions
• Noise level is usually quiet
• Physical Requirements:
• Regularly required to sit, walk and stand
• Talk or hear, both in person and by telephone;
• Use hands repetitively to finger, handle, feel or operate standard office equipment;
• Reach with hands and arms; and lift up to 25 pounds.
• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.