Medical Records Specialist

The Elizabeth Layton Center is seeking a Medical Records Specialist to join our Operations team in Ottawa, KS. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for!

Who we are

Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences.

What we offer

• Competitive compensation
• A comprehensive benefits package
• Generous paid time off
• Wellness resources to support your well-being
• A collaborative, supportive team environment
• Ongoing opportunities for professional growth
• A healthy work-life balance

Summary

The Medical Records Specialist/Receptionist is responsible for maintenance and distribution of clinical documentation for Elizabeth Layton Center, as well as greeting, directing and assisting clients and visitors in a manner ensuring efficient patient flow and quality customer services. May require occasional travel.? Position reports directly to the Director of Operations.

Major Job Responsibilities

• Maintains clinical records including sending out and receiving information
• Verifies that all authorizations for communication are completed appropriately for the exchange of information
• Enters/verifies information related to new clients and completes new client accounts in electronic medical record
• Provides back-up coverage for the Intake Coordinator, helping new clients with needs around first appointments at ELC
• Provides back-up coverage for reception and phones daily
• Provides evening reception coverage one evening per week and/or as assigned
• Provides customer service to identify and resolve billing questions or concerns
• Coordinates with the Billing Department to relay account information as needed
• Maintains confidentiality of all appropriate employee and client information
• Answers and directs incoming phone calls to support front desk staff
• Tracks and follows the process for medical records destruction as appropriate
• Completes required trainings as assigned
• Performs other duties as assigned by the supervisor or designee
• Complies with ELC policies and procedures

ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law. Take the next step toward a bright future – apply today and become part of a team where your contributions truly matter!

Requirements

Education and/or Experience

• High School Degree or equivalent
• One year of previous clerical or general office experience or required
• One year of previous computer, typing and data entry experience required
• One year of previous customer service experience required
• Any combination of job related experience and/or training which would produce the required knowledge, skills and abilities
• Ability to pass all required background checks

Knowledge, Skills, and Abilities

• Ability to perform multiple tasks accurately, effectively and in a timely manner
• Knowledge of the procedures and policies of the assigned department
• General knowledge of modern office practices and procedures
• Ability to maintain complex file systems
• Ability to understand and follow oral and written instructions accurately
• Ability to operate a computer, multi-line telephone switchboard and other general office equipment
• Ability to establish and maintain effective working relationships with other

employees, officials and the public

• Ability to safely perform major job responsibilities with or without reasonable accommodations
• Ability to remain calm and courteous in a fast-paced and challenging office environment
• Ability to travel to different office locations on occasion
• Ability to lift and carry up to 25lbs