Front Desk Clerk - Mobile Medicine Bilingual Speakers (Russian, Farsi, Dari) Preferred

About Elica's Mobile Medicine Programs

The Health on Wheels mobile medicine program features state-of-the-art mobile health clinics with full exam rooms that provide services to two primary groups: hard to reach populations with barriers to accessing care and underserved students at select schools within Elica's service area. The program delivers services to those who are unable to visit a standing clinic due to barriers, such as lack of transportation, language difficulties, homelessness, mental illness, and more.

To view more information about the Mobile Medicine program, follow the link: https://www.elicahealth.org/mobile-medicine/

WHAT YOU'LL DO

The Front Desk Clerk will register patients, collects fees, enter registration, intake and verify data in the electronic health record system; Greet and serve all who come into the clinic and provide excellent customer service at all times. The Front Desk Clerk will also assists Providers in non-medical tasks.

Benefits

Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Highlights include

• Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions.Coverage options are available for individual and family tiers.

Retirement – 403(b) plan with up to 4% employer match and immediate vesting

• Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday
• Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

Eligibility: Benefits are available to employees working 30+ hours per week , effective the first of the month following 30 days of employment.

Learn More About Elica Health Centers

To explore our mission, values, and the communities we serve, visit our website: Elica Health Center's Website

Requirements

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Provides excellent customer service reflecting Elica’s value of respect, integrity, collaboration and service
• Schedules appointments and manages patients’ appointments according to the Providers schedule
• Checks voicemail, answers external and internal phone calls; resolves questions as appropriate; transfers calls to the appropriate department & staff as needed
• Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC
• Enters every patient’s data into EPIC; Performs other clerical tasks as needed
• Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly
• If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient’s eligibility
• Completes assigned tasks in personal in-box and workflow dashboard in-box
• Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each time cash is used for payment
• Demonstrates knowledge of Special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children’s Health and Disability Program and other special programs so as to appropriately support each patient’s enrollment

The successful candidate has

• High School Diploma or Equivalent
• Current BLS Certification required
• Knowledge of modern office equipment
• Knowledge of basic medical clinic care and procedures a plus
• HIPAA knowledge is a must

Language Skills (Preferred):

Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, Hmong or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients report a primary language other than English.

Essential Skills/Abilities

• Demonstrated exceptional customer service skills
• Ability to maintain records and files
• Ability to operate personal computer
• Ability to exert physical effort maintaining and distributing files
• Ability to abide by standards of professional ethics and maintain confidentiality

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment

The work environment is primarily field-based triaging and administering medical care to adults experiencing homelessness and recent immigrants. Work environment includes streets and surrounding areas of Sutter General Medical Center; homeless shelters; and health clinics. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment can range from quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.

Compensation Disclosure

The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification