Crisis Care Manager

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.

The Crisis Care Manager II at Affinity Place Crisis Residence plays a crucial role in assisting and empowering our guests during their time of crisis. Key responsibilities include delivering comprehensive case management services and coordinating integration of direct care and support services. As a part of our commitment to individualized person-centered care, Crisis Care Manager II takes an active part in devising post-discharge continuity of care plans. Our ultimate goal is to facilitate our guests' journey towards recovery, empowering them to lead self-directed lives and realize their full potential.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

Responsibilities

Services That Address Client Goals

• Comprehensive Care Management, Care Coordination, Integration of Direct Care and Support Services, Assistance with Basic Needs, Continuity of Care Provides appropriate interventions based on guests' goals and documents guest progress.
• Partners with guests in creating/pursuing individualized service plan goals which are based on guest-identified goals and objectives. The service plan is accessible and reflects patient and supports preferences (if applicable), education and support for self-management, self-help recovery, and other resources as appropriate. Maintains the safety of guests and the facility through regular environmental monitoring and crisis response.
• Completes comprehensive guest assessments including mental health and substance use disorder assessments, risk assessments, health screenings, and crisis planning.
• Collaborates with guests to build a psychiatric advanced directive, ensuring their wishes are known and can be followed in times of crisis. Conducts check-in and check-out activities and facilitates groups and activities.
• Coordinates client services in an extensive community network; advocates for client’s mental health, chemical dependency, medical, financial, legal, social, career, housing and recreational services; coordinates transportation as needed. Provides outreach to guests to encourage participation and support.
• Develops and maintains positive and effective relationships with landlords, community groups, referral sources and service agencies.
• Participates in regular case reviews in order to track progress of care plan goals and initiate changes in the care plan as needed.
• Maintains a body of knowledge regarding best/evidence-based practices and community centered resources; receives training/higher education to augment skill set.
• Design and conduct a weekly group meeting tailored to address current guest needs. Applies a holistic approach to consider the entirety of the client's situation, providing well-rounded, comprehensive support.
• Design and implement in-house guest enrichment activities tailored to foster peer connections and promote community integration. This aims to enhance the guest experience and encourage mutual support and social engagement.

Clients are Supported Through Effectively Coordinated Functions

• Coordinates activities and maintains appropriate schedules for location.
• Collaborates with community agencies to identify resources.
• The role involves actively connecting guests to pertinent community resources and coordinating with both new and existing healthcare providers. Individual enrichment skills also assists guests with securing basic needs like food, clothing, and housing.
• Maintains organized resources within the facility.
• Maintain an active Resource for others to utilize while assisting guests during crisis.
• Facilitates various trainings, workshops, groups and activities, as needed.
• Engage Guest in enrichment groups such as life skills, Community Resources, Conflict Resolution, and Self-Resiliency.
• Provides outreach to clients.
• Ensuring they receive continuous support post-discharge.

Daily Living Skills

• Assists in the daily operation of the residence (e.g., light housekeeping, cooking, food and supply purchasing, etc.).
• Supervises and coaches clients in working toward functional skills necessary with independent living (i.e. cleaning, meal preparation, and safe and sanitary conditions within the group home/apartment, etc.)

Safely Managed Medications

• Provides supervision of clients in managing their medications.
• Adheres to East House medication policies and procedures.
• Medication documentation and supervision meets East House standards 100% of the time
• No medication errors

Documentation Standards Met

• Maintains documentation to the standards defined by regulators, funders and East House policies and procedures
• Meets documentation standards as evidenced by audits, chart reviews, and recertification reviews

Other Duties

• Follows all applicable policies, federal and state laws, and East House compliance standards.
• Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.
• Demonstrated ability to assess, monitor and evaluate needs and progress in program.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

COMPETENCIES

Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.

Commitment to Belonging, Respect, and Building a Supportive Community

• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Working Conditions/Work Environment

Traditional office and/or residential environment. Occasionally subjected to pressure due to time demands. May have to travel to various program locations which may not be accessible for individuals with reduced mobility.

Physical/Mental Demands

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting (up to 25 lbs.), and occasional stair-climbing.

Reasonable Accommodation

East House provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-238-4800 or email your request to HRTeam@easthouse.org. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement

East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities.

Requirements

Minimum Education/Experience

• High School + 2-5 yrs. Exp; OR,
• Associates + 1-3 yrs. Exp; OR,
• Bachelors + 0-1 yr. Exp

Licensure/Certifications

• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Qualified Mental Health Staff as defined by OMH Residential regulations required for work in OMH licensed programs.
• Provisional Qualified Health Professional Status or CASAC-T per OASAS Operating Regulations required in OASAS licensed programs. Counselors hired as Provisional QHP Status must obtain their CASAC or other QHP status within 3 years.
• Narcan training (required for OASAS licensed/funded programs)

Other Skills/Knowledge/Experience

• Effective written and oral communication skills
• Ability to work cooperatively and effectively with culturally diverse clients, staff and community service providers.
• Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Intern, check his/her email account, create and send email with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits.
• Basic Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files.