Patient Experience Representative I - Multidisciplinary

Position summary

This position will be supporting both Multidisciplinary Services, as well as Skeletal Health. This position will sit in two locations, as mentioned below in the schedule details.

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities

Patient Encounter Management

• Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patients encounter.

Check In / Check Out

• Greeting and directing patients, families and visitors.
• Monitoring daily schedule and coordinating flow with clinicians/supervisors.
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
• Facilitating and directing communication with Financial Counseling.

Administrative

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Providing routine clerical support as needed.

Schedule

• Monday - Friday, 8:30am - 5:00pm
• Monday and Friday at Fegan Building, 3rd Floor
• Tuesday, Wednesday, and Thursday at Longwood Building, 6th Floor

Minimum qualifications

Education

• High School Diploma/GED required, Bachelor's degree preferred.

Experience

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.
• Previous customer service experience preferred.

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.