Medical Receptionist-Bilingual Spanish/English; Monday-Friday, 7am-4pm

The Medical Receptionist serves as the front line for the medical team; greeting patients, collecting payments, verify billing information, scheduling appointments, directing incoming calls and performing all clerical duties necessary to prepare patient visits.

Essential Duties

• Welcomes patients and visitors by greeting in person or on the telephone.
• Answers calls, within three rings whenever possible, in a courteous and professional manner.
• Maintains confidentiality of personal and financial information.
• Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off/locking the computer before leaving it unattended.
• Optimizes patient satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patients’ arrival.
• Answers patients questions and/or directs incoming calls to the appropriate staff member(s).
• Maintains the reception and patient waiting areas.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Gathers third party payment information.
• Establishes that each patient is offered and advised of the Sliding Fee Scale annually.
• Collects and receives patient fees, including payment on accounts, co-payments, and sliding fee payments.
• Collects and maintains patient registration and utilization data for reports.
• Works in collaboration with other health professionals and members of the health care team in order to ensure patients receive timely care.
• Performs other necessary duties as required to support the clinic and ensure patient flow.

Requirements

• High School diploma or GED required
• One year of medical office experience preferred
• Strong computer skills, including working knowledge of Microsoft Excel and Word
• Bilingual preferred
• Good oral and written communication skills
• Highly organized, attentive to detail, quality and accuracy
• High energy and a positive attitude
• Strong commitment to customer service and professionalism
• Ability to interrelate with a wide variety of people and cultures
• Ability to work under pressure
• Ability to maintain high level of confidentiality
• An ability to fulfill their job requirements with minimal supervision
• Ability to communicate effectively in person and on the telephone with the public, patients, and staff