Bilingual Case Manager

The primary purpose of the TRC Care Manager is to serve as a role model and community liaison to clients who are enrolled in the Trauma Recovery Center that serves the victims of violent crimes and their families towards healing and health of symptoms related to the trauma from the violence.

TRC Care Managers are expected to develop relationships based on trust with clients and families utilizing a trauma-informed approach, provide reliable information, appropriate community resource referrals, and emotional support to victims of violence. The TRC Care Manager will meet with clients in the community, as well as structured and assertive outreach meetings to referral resources and community supports. This TRC Care Manager will function as a core member of the TRC treatment team.

Job Responsibilities

• Assists in the development of a violence intervention program, with demonstrated outcomes in reducing trauma recidivism, targeting the underserved and low-income population.
• Develops and establishes relationships with all victims of violence who are referred to Astor.
• Provides the clients with emotional support as they recover from their traumatic event utilizing 1:1 outreach and meetings, individualized care plans, and comprehensive patient navigation.
• Evaluates and assesses the client’s current community-based needs and barriers to meeting these needs. Collaborates with hospital social work to provide outreach services.
• Provides the clients with referrals, encouragement, and resources to address the needs identified by the TRC- Care Manager and the trauma team, in collaboration with the TRC Program Coordinator.
• Helps clients access services by assisting in scheduling appointments, reminding patients of appointments, and accompanying patients to appointments when necessary.
• Visits clients at home or other locations when necessary, to ensure recommended services are being received. Actively supports and monitors client linkages with services.

What we provide

• 4 weeks paid vacation annually.
• 13 paid holidays.
• 4 personal days.
• 1 sick day per month, accruable to 150 days.
• Fully paid individual LTD and life insurance.
• Eligible for participation in agency medical and dental plan both individual and family, with small employee contribution.
• New longevity incentives.
• Opportunities to make a difference in the lives of children and families in need.
• Collaboration with a team of dedicated professionals in a supportive and dynamic environment.
• Room for growth and advancement within the organization.

Join Astor Services – Apply Now!

Do you meet the qualifications above? Are you ready to take the next step in your career and join a mission-driven organization dedicated to improving the lives of children and families? We want to hear from you! Your credentials and compassion can bring about positive change for a child in need. Apply now to become a part of the Astor Services team.

Astor Services, a leading provider of behavioral and mental health services in the Hudson Valley and The Bronx, is dedicated to nurturing the emotional and mental well-being of children, adolescents, and families. With a history spanning over seven decades, we are committed to providing comprehensive care and support to help our clients thrive.

Want to know why our team loves working at Astor? Check out our website for our employee testimonials and discover their stories!