Surgery Counselor

• Schedules patients for surgery.
• Follows up on all no shows and cancellations.
• Counsels’ patients prior to surgery regarding the surgical procedure and the cost of the procedure.
• Pre-Operative preparation and evaluation to include
• Schedule Pre-anesthesia History & Physical with physician of patient’s choice.
• Schedule necessary pre-operative testing
• Obtain signature on all necessary forms and physician’s orders. Send original orders, copies of the patient’s insurance card, pre-certification from, A-Scan form and H &P report to the appropriate facility.
• Scan consent forms, pre-certification form, and the H&P report into EMR.
• Maintain inventory of patient educational materials and consent forms.
• Maintain open communications with Clerical Supervisors regarding surgery schedule and pre-op testing.
• Monitor the Surgeons’ schedules for cancellations. Inform Supervisors regarding surgery schedule and pre-op testing.
• Returns patient phone calls as needed.
• Assist clinical staff in patient care as needed.
• Ability to make decisions that affect other people and/or the image and reputation of the practice.
• Requires being exact or highly accurate.
• Meeting strict deadlines.
• Adhere to company policies and protocol.
• Any other duties that may be required.
• Travel occasional travel between Weslaco, Mission, Edinburg, and Harlingen required

Requirements

• High School or Equivalent
• 1-2 year experience in Customer Service/Sales
• Bilingual (English and Spanish Languages)
• Computers and Electronics Skills