Patient Care Coordinator

Position Summary: NAPA Oral Surgery & Dental Implants is a well-established oral and maxillofacial surgery practice in Napa, California, committed to delivering exceptional, patient-centered care. As our Patient Care Coordinator, you'll guide patients through their journey with our practice, from initial consultation and treatment planning to surgery scheduling and post-operative follow-up. You'll communicate clearly with patients and families, coordinate with our clinical and administrative teams, and help build the trust and satisfaction that define our patient experience.

Requirements

Scheduling & Coordination

• Schedule, confirm, and manage patient appointments to ensure efficient provider schedules.
• Coordinate follow-up appointments and rescheduling as needed.
• Communicate clearly with patients about appointment requirements, preparation instructions, and timelines.

Patient Communication & Support

• Serve as the first point of contact for patients, answering and directing high-volume calls in a professional manner.
• Provide accurate information regarding office policies, treatment expectations, insurance coverage, and wait times.
• Maintain a patient-focused approach, ensuring questions and concerns are addressed promptly.

Insurance & Financial Processes

• Collect, review, and verify patient insurance information, including eligibility and plan benefits, before appointments.
• Communicate potential out-of-pocket costs and obtain necessary authorizations when applicable.
• Collaborate with billing or insurance coordinators to ensure claim accuracy.

Administrative Duties

• Accurately perform data entry and maintain up-to-date patient records in the practice management system.
• Ensure all necessary patient documentation is completed, scanned, and stored in compliance with HIPAA regulations.
• Assist with general front office operations, including filing, faxing, and handling correspondence.

Collaboration & Workflow

• Partner with clinical teams to coordinate patient flow and minimize wait times.
• Assist team members during peak hours to ensure smooth operations.
• Maintain a clean, organized, and welcoming front office environment.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum of 1 year experience in a dental, oral surgery, or medical office preferred.
• Familiarity with dental/medical terminology and insurance verification processes.

Technical Skills

• Proficiency with practice management software (WinOMS, Dentrix, Eaglesoft, or similar).
• Competent in Microsoft Office Suite (Word, Excel, Outlook).
• Strong data entry accuracy and attention to detail.

Soft Skills

• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a high-paced environment.
• Team-oriented mindset with problem-solving abilities.
• Bilingual abilities are a plus.

Benefits

• 401(k) with 3% Non-Elective Safeharbor Contribution
• Health, dental, vision, and life insurance
• Paid time off and sick leave
• Flexible spending account
• Uniform allowance
• On-the-job training and career development opportunities

Allied OMS is a doctor-owned, doctor-led, and doctor-governed management services organization (MSO) in the oral and maxillofacial surgery space that combines the best of private practice with the best of private equity.

Leveraging decades of experience building platform businesses in the healthcare industry and collectively owned by member surgeons, private equity, and management consulting veterans, Allied OMS offers essential tools for maximizing practice value.

Grounded in clinical excellence, doctors in the Allied OMS network maintain essential roles in management, governance, and clinical practice and participate directly in the platform's growth. Seventy-five percent of the Allied OMS board of directors are doctor members, and Allied OMS doctors lead 100% of the platform's management committees.

Founded in 2020 in partnership with DuneGlass Capital, a healthcare services-focused independent sponsor, the Allied OMS network now includes 83 doctors serving patients from 49 locations in Arizona, California, Colorado, Illinois, Indiana, Louisiana, Maryland, Michigan, New York, Oregon, Tennessee, Texas, and Virginia.