Case Manager I

Under the direction of the Tenant Services Supervisor I/II, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CM-I with tools that reflect best practices to motivate tenants to achieve their goals in a non- judgmental manner. The CM-I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM-I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) database.

Essential Duties

• Provide individual case management referrals and supportive services for tenants
• Create and provide group supportive services to tenants
• Maintain proper documentation and current case notes in a computerized database system
• Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
• Provide crisis management services to support tenant housing retention, increase income and build community engagement
• Provide coverage for programs which are occasionally conducted during evening and weekend hours
• Responsible for reporting abuse, as a mandated reporter, which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abuse
• Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis
• Other duties as assigned.

Requirements

Basic Qualifications

• BA or BS degree
• One to two years of case management/client advocacy services experience with people who have been homeless and/or have a mental illness
• Experience utilizing a client tracking database system
• Familiar with evidence based practices in a social services field
• Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
• Proficiency with keyboarding skills to produce correspondence, email and reports

Preferred Qualifications

• Bilingual (English/Spanish)
• Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
• Demonstrated experience in developing and facilitating providing life skills groups
• Proficiency with the HMIS system
• Knowledge of the Coordinated Entry System
• Ability to provide crisis management services in challenging environments
• Communicate effectively both in verbal and written formats
• Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skills
• Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
• Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
• Experience working in a setting striving towards a team-building environment
• Valid California driver’s license
• Access to a personal vehicle to be used to conduct ACOF business
• Ability to meet California minimum and ACOF insurance requirement